If your school subscribes to ICE Videos, you can register for an account with your school email. A confirmation email will be sent to you. Click the link in that email to set your password. If you don't received the email in your inbox or junk/spam folders, please contact us.

Use the "Forgot Password" link on our login page to reset your password.

This is often caused by an outdated or proxied library link. Please use the direct login link: https://icelearningcenter.onelogin.com

If you are still encountering errors using that link, contact our support team.

DocuLearn is a separate subscription from ICE Videos. Find out how to add DocuLearn to your ICE Video subscription.

If you should have access but don't see it on your homepage, please try the following:

1. Check the ICE homepage: Look for a tab or section titled "Company: ICE Learning Center" where your subscription may be located.
2. Try alternate emails: If you have multiple school email addresses (e.g., j.doe@school.edu and johndoe@school.edu), try logging in with the other one.
3. Allow for processing time: If you purchased access directly, it can take up to one business day to activate.

Note for students: If your school has an ICE Video subscription, contact us before purchasing DocuLearn to ask about a discount code.

To activate our products through the bookstore:

1. Purchase your unique code from the bookstore.
2. Follow the included instructions to log into the ICE Student Store.
3. Add "DocuLearn Student Access" to your cart.
4. Enter your code at checkout, which will reduce the price to $0.
5. Your access will be activated within one business day. You'll either receive an email to create an account or, if you already have one, the DocuLearn icon will appear on your homepage.

DocuLearn works best on the latest version of Google Chrome. If you encounter an issue, please contact support with the following information so we can help troubleshoot:

• Browser you are using (e.g., Chrome, Edge, Safari)
• Device and Operating System (e.g., MacBook with macOS 15, Dell Laptop with Windows 11)
• A screenshot of the issue, if possible.

It is very important to click "Save Progress" to save your work often. We cannot retrieve any work that was not saved.

When you click "Save Progress," you will see the following options:

• Continue editing your note
• Download a PDF of your progress so far

An email will also be sent to you with a copy of your PDF and a link to edit your note.

If you saved your work but did not receive the email, please contact us with the following details so we can investigate (please allow up to 48 hours for a response):

• File Name
• Note Type (e.g., PT Adult Note, OT Peds Note)
• Date and approximate time you saved

Access to the ICE Faculty Zone is available for all instructors at ICE member institutions.

To add a group of faculty members, the account administrator can email a list of their full names and school email addresses to faculty@icelearningcenter.com.

Individual faculty members may email us at faculty@icelearningcenter.com to request access. To expedite your request, please include a link to your public faculty profile on your school's website. If this is not available, we will contact your institution's main account holder for confirmation before granting access.

You may occasionally be logged out of the ICE Faculty Zone due to inactivity. If this happens, click the "Log In" button on the error message. You may need to refresh your browser.

Each ICE video has a unique URL. To create a link, simply copy the video's URL from your browser's address bar and follow the instructions for your LMS below.

• Blackboard:
  1. Highlight the text you want to hyperlink and click the Insert/Edit Link button (it looks like a chain link).
  2. In the “Link Path” box, paste the ICE Video URL.
  3. From the “Target” menu, choose Open in New Window (_blank).
  4. Click Insert, then click Submit.
     
     
• Canvas:
  1. In the Rich Content Editor, click the Links icon, then select External Links.
  2. Enter your link text in the Text field.
  3. Paste the ICE Video URL into the Link field.
  4. Click Done.
     
     
• Moodle:
  1. From the "Add a resource" drop-down menu in your course, select URL.
  2. Enter a Name and Description for the link.
  3. In the Content box, paste the ICE Video URL.
     
     
• D2L:
  1. Navigate to Course Admin > Links and click New Link.
  2. Select an existing Category or create a new one.
  3. Enter a Title for your link.
  4. In the URL field, paste the ICE Video URL.
  5. Click Save.

Our institutional subscriptions do not automatically renew. Approximately 60 days before your current subscription expires, we will email a renewal invoice to the main contact on your account. If you require a formal quote before then, please complete our Quote Request Form.

Yes, we support SSO compatible with SAML 2.0. To enable SSO for your institution, please email your request and metadata file to support@icelearningcenter.com.

ICE has discontinued access via IP authentication. The new standard for access is Single Sign-On (SSO), which is more secure and allows users to log in with their existing school or library credentials.

Please contact us to set up SSO for your institution. We support standard SAML integrations, including systems like OpenAthens.